Received a 3 day shut off dated 4/19. On 4/20 payment in full was made thru Aquas phone payment system.
Today, 4/22, Aqua shut our water off with a ZERO BALANCE DUE. After speaking with a representatives my wife was advised that she should have known that she was required to call and speak to a live representative to let them know the bill was paid. This was not included in the instructions on the notice that my wife followed to the T however and when my wife mentioned this she was told it was just something she should have "just known to do". They then advised it would be 24 hours before service would be restored and no later than 5pm eastern 4/23.
When it was pointed out that 5pm 4/23 is longer than 24 hours she was told she was "arguing semantics". When she asked for the supervisor's name she was told "Tammy". Tammy refused to provide a last name or Aqua employee ID# and said she is the only Tammy at all of Aqua on the east coast. Then she advised that we were required to pay a $50 restoration fee in order for the service to be turned back on, regardless of payment being made and received by Aqua prior to the shut off of service..
Wish I could run a business in this manner! Complaint has been filed with ***and all social media is being updated with the pure incompetence of this organization.
Review about: Aqua America Water Supply.
Monetary Loss: $50.