Not resolved
Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality

I had a pipe burst in April- My water bill went from $38- $300 because of this. Told by Aqua to submit plumber receipt and I will be reimbursed.

still not reimbursed 4 months and 50 phone calls later!! I keep getting the run around when I call. I am always told I will get a phone call back but never get anything. Every time I call them, The customer service reps.

seem clueless and rude and say they see no notes in the system. $300 is a lot of money to my middle, working class family! Instead of favoring shareholders look out for the good of the public!

Do the right thing, Aqua!!! sincerely , a very disappointed customer

Product or Service Mentioned: Aqua America Water Supply.

Reason of review: adjustment issue.

Monetary Loss: $300.

Preferred solution: Full refund.

I didn't like: Representitives, Payment methods, Policies.

Company wrote 0 private or public responses to the review from Aug 18, 2017.
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