Aqua America Review Trends

Total Reviews

Rating Trends

Why Do People Choose Company?

  • pc logo image Convenient Location

Things That Company Needs To Improve

  • pc logo image Product/Service Quality
  • pc logo image Customer Service

Aqua America Customer Service Trends

Customer Service Calls to Aqua America

Insights

67% of customers tried to contact Aqua America of customers managed to get in contact with the company representative.

Customer Service Rating

Resolution Rate for Customer Reviews and Calls

Solutions Consumers are Looking For

phone
21%

of users solved their issues after calling Aqua America customer service.

review
1%

of users reported that their review was resolved.

Customer Satisfaction with the Proposed Solution

Resolution Time

Customer Satisfaction Rate After Contacting Aqua America

Customer Satisfaction Score (CSAT)

50

bad
CSAT

Customer satisfaction with Aqua America is considered to be bad. Aqua America meets the expectations of 50% of its customers.

Net Promoter Score (NPS)

-49

low
NPS

Aqua America's estimated NPS of -49 considered to be low. 17% of users would likely recommend Aqua America to a friend or colleague.

Customer Effort Score (CES)

8

good
CES

Aqua America’s Customer Effort Score is considered to be good. Most users evaluate their latest interaction with Aqua America through customer support representatives as easy.

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