Just viewed my water bill due Feb. 5 2018 and it claims an actual reading and due. $184. 96 Feb. 5th. Mind you, that my last bill/actual reading last month only came to $33.56 and paid on time . They just installed this meter in July 2017, when i bought the house. I...Read more
every time the temp drops below 32 degrees we have no water. You call and they send out service people that do nothing but sit and wait until the pipes thaw out. This is so frustrating! This is our only option for water utilities so we have no other choice but to be...Read more
Today an aqua rep came, and after destroying one of my trees, by cutting off a branch that has been fine for years, decided to throw it on my motocross track. On the inside of a blind curve. Despite my being home, no one informed me and it wasn't until going around...Read more
Aqua America - Worst customer service in my life.
One day notice and they shut my water off. Jackie from customer service was the most important person ive ever talked to in my life. Its funny how there's more than 100 complaints and not one resolved issue. Its clear to me how much aqua really cares about there customers and community.
Aqua America - Terrible, no customer service.
My bill is not being mailed to the correct address. I have called for 5 months in a row to correct this. I have been called a liar, been lied to and when I asked to speak to a VP or President of the company, i was told that I couldn't. I don't want to speak to customer service, they are not nice. I can't understand why it is so hard to get my bill to the right address. firstname.lastname@example.org
Aqua America - Poor customer service,sewage smell
Water shut off due to being miss informed about payment extension. Four days with 3 kids in house with no water. Finally caught up bill and still had to wait 2 more days to get water cut on. On the phone supervisor was angry and did everything but call me a liar. Very poor customer service. I work in customer service and would never talk to customer in that manner.
Aqua America - Quick resolution.
First time ever experiencing slow water flow. Explanation was two main breaks currently under repair.
Thanks you pile if *** company. Shut me off 5 days before Christmas. Do they realize people struggle this time of year. The answer is Yes. But they don't care. They overcharge and treat their customers like ***. I REALLY hate this company and all it's high class stuck...Read more
recently Aqua PA replaced my water meter, the service man said it was reading correctly, it was stuck.The next month I get a bill for over $1600.00 so I called them and they said the meter has been working for awhile and I had to pay that amount. I asked them how they...Read more
Our water line needed to be repaired because we had a leak. Our bill is up to over $1900. Aqua reps have made 2 payment arrangements with me. After the first one, they sent a payment arrangement via mail that said we had an amount due November 6th but we didn't receive...Read more
Aqua had a main water line break that supplied the whole town water. They came into my front yard drove their equipment that broke and cracked up my sidewalk that runs to my front door also they cut out a section of sidewalk that runs to my back door all this on my...Read more
I was recently made aware that Aqua water company is trying to contact me about changing my meter so the field agent can drive by and read the meter instead of getting out of the car. The scam blocker app on my phone flags their 1-800 number as a scam or fraud so no...Read more
I'm a 76 year old man living by myself in a tiny house, I've been paying an astronomical bill for my sewer $115.01 every month, I have called several times to complain but they say the charges are based in usage history not current usage... wow!!! its like going to...Read more
I didn't like
- Very bad
I was off on medical leave because i have had some strokes and i got behind on my water bill so i called them to make payment arrangements and everytime they were so rude and short with me. I have never had another utility company treat me that way when i called them...Read more