Aqua America
Aqua America Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Aqua America has 1.3 star rating based on 197 customer reviews. Consumers are mostly dissatisfied.
17% of users would likely recommend Aqua America to a friend or colleague.
- Rating Distribution
Pros: No pros you cant get any other service, Dirty water and outrageous pricing, Water comes to my home.
Cons: Customer service, Payment methods, Arbitrarily raising prices for the service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Aqua America has 1.3 star rating based on 197 customer reviews. Consumers are mostly dissatisfied.
17% of users would likely recommend Aqua America to a friend or colleague.
- Rating Distribution
Pros: No pros you cant get any other service, Dirty water and outrageous pricing, Water comes to my home.
Cons: Customer service, Payment methods, Arbitrarily raising prices for the service.Recent recommendations regarding this business are as follows: "Don't move somewhere aqua services unless you have no choice", "Aqua water is awful.", "If you can build a well do so. These people are crooks", "There is no, if there is no other choices!", "Don’t use AQUA if you have a choice.".
Most users ask Aqua America for the discount as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Billing Practices. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Aqua America Reviews
"Reconnection worker not doing their job"
I paid to have my service reconnected and stayed up all day after not sleeping to make sure we didn't miss the appointment. I called at 4 p.m. to verify that I...
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Verified Reviewer
Reconnection worker not doing their job
I paid to have my service reconnected and stayed up all day after not sleeping to make sure we didn't miss the appointment. I called at 4 p.m.
to verify that I was still scheduled for reconnection. I was supposed to receive a call and didn't. They should have knocked and didn't. There are five people home, all of whom were waiting.
Now we have no clothes for work, no dishes to cook for our kids, and no water to allow our kids to do hygiene or drink because the dude just hung a door hanger and left. He did so sometime between 4:55 and 5 p.m. while I was in the bathroom, as I checked before and after.
Their customer service closes at 5, so I can't even call to complain. This is the kind of thing that makes people kill themselves.
- Insane monthly bills
- Private interests as a company so not customer focused
- Reconnection workers have a habit of not reconnecting water
Preferred solution: Immediate reconnection and a bill credit for the trauma
User's recommendation: Don't move somewhere aqua services unless you have no choice
Chicago, Illinois
Poor quality high prices
The water is barely drinkable turning my sinks brown. They got the water contract to charge as much as they can. Where are the government officials as this is price fixing.
User's recommendation: Aqua water is awful.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Failure to refund overcharge
Company fixed the issue and I have been provided with apology. But took them 3 months to resolve it. Very step was initiated by us.
Total disgrace. Crooks take my money and fail to refund.
When confronted for the third time, they agree to send a check. However, it will take 6 weeks to process a simple check. It's fraud in plain sight.
These crooks should never be allowed to run a water supply company. How the Virginia Government allows them to operate is beyond me.
- Totally incompetent at customers expense
Preferred solution: Full refund
User's recommendation: If you can build a well do so. These people are crooks
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: BAD SERVICE, NO WATER!
Company fixed the issue and I have been provided with apology. The pipes did freeze, and have done so once again.
We currently have water but I still say the problem lies with the new meter. This never happened in our house before.
Yesterday, 12/13/24 , Aqua came out and replaced our water meter, as they have stated they were doing all around the area. It was FINE until today.
We have no water at all! A tech was sent out and could find NO water pipes damaged and simply stated our pipes must be frozen. Well it's never happened in this house of over 40 years. I am no expert but I firmly believe it has a connection to this new water meter somehow.
WE NEED WATER IN THE HOUSE!!! WE CANNOT AFFORD PLUMBERS PRICES.
Preferred solution: WE WOULD LIKE TO GET IT FIXED SO WE CAN HAVE WATER AGAIN. WITHOUT HAVING TO SPEND A FORTUNE ON A PLUMBER. I AM DISABLED AND CANNOT AFFORD THIS.
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Verified ReviewerA joke!@@
The water line burst outside... got it fixed and submitted the repair bill...
the water bill was $700 and I still can't get credited...
had a customer service rep tell me there's no guarantee they will credit the repair! I hate this area that has Aqua as a utility service.
- Terrible utility company
Preferred solution: Price reduction
User's recommendation: There is no, if there is no other choices!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Philadelphia, Pennsylvania
My biill
I dont have any previous unpaid balance. I paid my bills twice in September
9/3 I paid 24. 93
9/18 I paid 33.0
Mercer, Pennsylvania
No pressure
Water main break. There doesnt seem to be any communication with customers as to what s going on and when water service might be restored.
New York, New York
TERRIBLE CUSTOMER SERVICE
Cant EVER speak to a human! Paid my bill over a week ago and got a text to pay same amount today.
For as much as you charge you need to do a better job communicating with your text company! Not my responsibility!!!
User's recommendation: Don’t use AQUA if you have a choice.
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Verified ReviewerCustomer service agent was friendly and pleasant but didn’t really answer my question to my satisfaction. I am on auto pay and was charged $147 on May 3 and again in May 28. Twice in one month
I've been with Aqua for 9 years and have never been charged two payments in one month! Payments have always been made around the first part of the month.
Now I don't know how to budget since the auto pay date has changed. I did not get a good explanation!
Preferred solution: Explanation of double charge in same month.
Fayetteville, North Carolina
Rude technician with anger problems throwing heavy steel water meter lid around which possibly could have damaged water meter and internet connectivity to read meter
Technician with severe anger and anger management problems. Better employee training and time management. Do not stress and overload your technicians with a workload they cannot possibly handle.
User's recommendation: File complaint if technicians become irate
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Verified ReviewerSo many times with no water
Come home from work and again cant even shower. Get an automated call while Im working to boil.
Boil what? All day again no water. I wish I had a choice in my water provider. This is too much.
Happens to much. Lived here a couple months and Im tired of NO WATER!
Its 7 at night already guess Ill be going to bed with no shower. Grrrrr and cant call them it gives no option to speak to someone to find out when we might have water.
Preferred solution: Water in my home everyday!
User's recommendation: Get ready for water problems
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dallas, Texas
Horrible Company
Came out to replace a leaking meter on aqua's side and they went over board digging a huge hole just to replace it. They also dug up the survey markers I had.
Not just one but two large survey markers. Didn't notify anyone they were going to shut down the water beforehand, just showed up and started working. Couldnt complain because it was leaking for 3 MONTHS before they finally showed up.
At one point I called for a update and they closed the repair ticket without fixing the leak. HORRIBLE COMPANY!!!
User's recommendation: run far far away
Cleveland, Texas
Billing errors
Have only been with Aqua 3 months
Water bill doubled from previous provider before usage is calculated
Meter reading was erroneous over reported 10,000 gallons
Customer service reps are friendly but offer no resolution or convey knowledge that would help the customer experience
Aqua knows they are a monopoly and the customer is the one paying the price
To date not impressed at all.
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Verified ReviewerPrice Gouging
I bought a small lot in a community and Livingston Texas. It is somewhere that I plan to go only on weekends occasionally and does not have a home on the property.
Aqua America is the only option for water so I called and had it connected. So far so good. I received my first bill again there was no usage but I thought maybe it was connection fees etc, and it was over $100. The following month I received my bill with zero usage the bargain price of $104.
Aqua charges a flat fee of $60 per month for sewer.
Normally this is based on your usage which I had none so the sewer fee should have been minimal. I have since discontinued service with aqua because I could not afford $104 per month just for the pleasure of maybe using a few gallons of water.
User's recommendation: Beware of the basic monthly charges
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI'm attempting to pay my bill!
The "new website" doesn't recognize me. It claims to have sent a password reset to my email, yet I have not received it. I refuse to pay a fee for doing something, so you can call it "convenient." Nothing is convenient about wasting my time trying to pay a simple bill.
- Exist
- Dependability
Preferred solution: Apology
User's recommendation: If you have a problem be prepared to spend DAYS getting the issue resolved.
My payment check was mailed lost debit card on file.
Lost debit card on file mailed check should be there by Friday need to make sure water doesnt get shut off
Preferred solution: Payment in mail
User's recommendation: Communication is key
About
AQUA America is a narrow-specialized company that provides water-supplying services. AQUA America is big company that was founded in 1886 and its corporate office is located in Delaware, Pennsylvania. The company provides its services to a large number of people. AQUA America operates in 8 U.S. states and works only with U.S. residents. The company offers various water and wastewater services. The company provides different tariffs and service packages.
Aqua America is ranked 404 out of 2287 in Utility category
USA
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You can expect an email telling you that this is your fault or your email provider's fault for having a firewall blocking their attempts to contact you. That is a lie. I have dozens of accounts that contact me regularly without problems.
Aqua does not accept my payment. What should I do??? I had autopay for years and no problems before.