Aqua America Reviews
Aqua America Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.5 star rating based on 112 reviews. Consumers are mostly dissatisfied. 17% would likely recommend. Reviews cite frequent outages, high price level, and poor communication.
Key Takeaways for Future Customers
- Expect limited real-time updates during outages and difficulties reaching live customer service.
- Watch billing and refunds closely; monitor auto pay transactions and account notifications.
- Service area may lack alternatives; consider well or other options if available.
Negative Feedback / Risk Areas
- Recurring customer complaints about billing errors, delayed refunds, and payment processing.
- Poor communication on outages, reconnections, and no clear repair timelines.
- Reports of high charges, sudden rate increases, and unsatisfactory customer service.
Positive Feedback
Service delivers water to homes when operational; a few agents described as friendly.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.5 star rating based on 112 reviews. Consumers are mostly dissatisfied. 17% would likely recommend. Reviews cite frequent outages, high price level, and poor communication.
Key Takeaways for Future Customers
- Expect limited real-time updates during outages and difficulties reaching live customer service.
- Watch billing and refunds closely; monitor auto pay transactions and account notifications.
- Service area may lack alternatives; consider well or other options if available.
Negative Feedback / Risk Areas
- Recurring customer complaints about billing errors, delayed refunds, and payment processing.
- Poor communication on outages, reconnections, and no clear repair timelines.
- Reports of high charges, sudden rate increases, and unsatisfactory customer service.
Positive Feedback
Service delivers water to homes when operational; a few agents described as friendly.
Media from reviews
Springfield, Pennsylvania
No water, no notification.
I did not receive any notifications regarding the loss of water. A text or email would have been helpful.
They are working on my street and have been replacing underground pipes. This has been going on for 2 weeks.
They start before 8:00 a.m., which I thought was not allowed. Aqua needs to do better!
Preferred solution: Apology
Drums, Pennsylvania
No water
There is no repair time estimate, so customers cannot prepare for problems. It can be a day or two, maybe a week; just let people know.
Hermitage, Pennsylvania
Schedule one connection appointment
Wanted to reconnect my service but don’t understand why it is so difficult to make it happen for this service that you all have?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReconnection worker not doing their job
- - Paid to reconnect; verified at 4 p.m., no call.
- - Technician didn't knock; door hanger left.
- - Five people waited with no water or dishes.
I paid to have my service reconnected and stayed up all day after not sleeping to make sure we didn't miss the appointment. I called at 4 p.m.
to verify that I was still scheduled for reconnection. I was supposed to receive a call and didn't. They should have knocked and didn't. There are five people home, all of whom were waiting.
Now we have no clothes for work, no dishes to cook for our kids, and no water to allow our kids to do hygiene or drink because the dude just hung a door hanger and left. He did so sometime between 4:55 and 5 p.m. while I was in the bathroom, as I checked before and after.
Their customer service closes at 5, so I can't even call to complain. This is the kind of thing that makes people kill themselves.
- Private interests as a company so not customer focused
- Reconnection workers have a habit of not reconnecting water
- Insane monthly bills
Preferred solution: Immediate reconnection and a bill credit for the trauma
User's recommendation: Don't move somewhere aqua services unless you have no choice
No water coming out of my faucets
Emergency water issue in my area. Work is still being done. I was told by customer service that I could get updates by looking at the construction map on aquawater.com
Billing
I cannot speak with a real person !!! !!!
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Chicago, Illinois
Poor quality high prices
The water is barely drinkable turning my sinks brown. They got the water contract to charge as much as they can. Where are the government officials as this is price fixing.
User's recommendation: Aqua water is awful.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Failure to refund overcharge
- - Money was taken and not refunded after repeated contact.
- - A check was promised but will take six weeks to process.
Company fixed the issue and I have been provided with apology. But took them 3 months to resolve it. Very step was initiated by us.
Total disgrace. Crooks take my money and fail to refund.
When confronted for the third time, they agree to send a check. However, it will take 6 weeks to process a simple check. It's fraud in plain sight.
These crooks should never be allowed to run a water supply company. How the Virginia Government allows them to operate is beyond me.
- Totally incompetent at customers expense
Preferred solution: Full refund
User's recommendation: If you can build a well do so. These people are crooks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: BAD SERVICE, NO WATER!
- - Aqua replaced the meter on 12/13/24.
- - No water since meter replacement.
- - Customer suspects a link to the new meter; cannot afford plumbers.
Company fixed the issue and I have been provided with apology. The pipes did freeze, and have done so once again.
We currently have water but I still say the problem lies with the new meter. This never happened in our house before.
Yesterday, 12/13/24 , Aqua came out and replaced our water meter, as they have stated they were doing all around the area. It was FINE until today.
We have no water at all! A tech was sent out and could find NO water pipes damaged and simply stated our pipes must be frozen. Well it's never happened in this house of over 40 years. I am no expert but I firmly believe it has a connection to this new water meter somehow.
WE NEED WATER IN THE HOUSE!!! WE CANNOT AFFORD PLUMBERS PRICES.
Preferred solution: WE WOULD LIKE TO GET IT FIXED SO WE CAN HAVE WATER AGAIN. WITHOUT HAVING TO SPEND A FORTUNE ON A PLUMBER. I AM DISABLED AND CANNOT AFFORD THIS.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerA joke!@@
- - Water line burst outside; repair done; bill submitted.
- - Repair bill was $700.
- - No guarantee Aqua will credit the repair.
The water line burst outside... got it fixed and submitted the repair bill...
the water bill was $700 and I still can't get credited...
had a customer service rep tell me there's no guarantee they will credit the repair! I hate this area that has Aqua as a utility service.
- Terrible utility company
Preferred solution: Price reduction
User's recommendation: There is no, if there is no other choices!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy biill
I dont have any previous unpaid balance. I paid my bills twice in September
9/3 I paid 24. 93
9/18 I paid 33.0
No pressure
Water main break. There doesnt seem to be any communication with customers as to what s going on and when water service might be restored.
New York, New York
TERRIBLE CUSTOMER SERVICE
- - Cannot speak to a human after paying my bill.
- - Received a text to pay the same amount today.
- - Text system communication is poor.
Cant EVER speak to a human! Paid my bill over a week ago and got a text to pay same amount today.
For as much as you charge you need to do a better job communicating with your text company! Not my responsibility!!!
User's recommendation: Don’t use AQUA if you have a choice.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer service agent was friendly and pleasant but didn’t really answer my question to my satisfaction. I am on auto pay and was charged $147 on May 3 and again in May 28. Twice in one month
- - I've been with Aqua for 9 years and never had two payments in one month.
- - The auto-pay date changed; I didn't get a clear explanation.
I've been with Aqua for 9 years and have never been charged two payments in one month! Payments have always been made around the first part of the month.
Now I don't know how to budget since the auto pay date has changed. I did not get a good explanation!
Preferred solution: Explanation of double charge in same month.
Fayetteville, North Carolina
Rude technician with anger problems throwing heavy steel water meter lid around which possibly could have damaged water meter and internet connectivity to read meter
Technician with severe anger and anger management problems. Better employee training and time management. Do not stress and overload your technicians with a workload they cannot possibly handle.
User's recommendation: File complaint if technicians become irate
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSo many times with no water
- - No water all day; I can't shower.
- - Automated calls interrupt work and give no information.
- - I want a choice of water provider and can't reach anyone.
Come home from work and again cant even shower. Get an automated call while Im working to boil.
Boil what? All day again no water. I wish I had a choice in my water provider. This is too much.
Happens to much. Lived here a couple months and Im tired of NO WATER!
Its 7 at night already guess Ill be going to bed with no shower. Grrrrr and cant call them it gives no option to speak to someone to find out when we might have water.
Preferred solution: Water in my home everyday!
User's recommendation: Get ready for water problems
About
AQUA America is a narrow-specialized company that provides water-supplying services. AQUA America is big company that was founded in 1886 and its corporate office is located in Delaware, Pennsylvania. The company provides its services to a large number of people. AQUA America operates in 8 U.S. states and works only with U.S. residents. The company offers various water and wastewater services. The company provides different tariffs and service packages.
Aqua America is ranked 343 out of 2548 in Utility category
USA
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Service man just here at my home to correct a equipment problem wonderful service and employee professional and customer service tops you Aqua are lucky to have this gentleman as an employee. 443 Manhattan St Lester Pa. Again thank you