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I took over the bill payment on a property after evicting a tenant, and when I received my first bill I noticed they had linked my account automatically to an old zip-check account from several years prior. I called the day I received the bill to let them know that the bank account it was tied to had been closed months ago and asked for guidance.

I was told not to worry about it, that they would issue a new bill. They did issue one, almost a month later, showing that they charged me a returned item fee and a late charge over two weeks after my conversation.

When I called to file a complaint this morning, the representative just argued with me that there was no way her colleague could have known it would happen, which somehow morphed to her saying that it had actually been charged to me before I received the first paper bill. Would love to know which one of them is lying to me, but just happy to no longer be a client.

Reason of review: Problems with payment.

Location: Malvern, Pennsylvania

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They did the same thing to me! I moved into a newly built home and had the water switched over into my name from the builders.

When I finally received my first bill -1 1/2 mos later- I was appalled that my bill was nearly $300 for less than two months! I called and paid it right away but when I asked about their pricing the representative didn't know. Then when I called back about two weeks later I was told my next bill would have a late fee on it for the first months bill being past due! I explained that I never received my first bill and only got the $300 bill and it was paid right away.

I was told by their extremely rude customer service representative that it doesn't matter that I never received my bill if it's late it's late.

And had no response when I asked why it wasn't included on the $300 bill I just paid.

Seriously the worst company I've ever dealt with and something needs to be done to stop these people from robbing you blind!

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